Support & Infrastructure

ISO 9001

Our UK offices are proud to have held ISO 9001 certification with a clean sheet since 2010. We were only the second firm of Patent and Trade Mark Attorneys to do so.

We continually strive to maintain our exceptionally high standards to ensuring continued approval.

Why did we make the effort to become ISO accredited? It’s simple: it is the most powerful way to make sure that all of our offices, where ever they’re located, serve our clients in a seamless consistent manner.

This is an essential part of our dedication to delivering a consistent quality of service is an integral part of our client relationships. Our ISO accreditation helps assures our clients that everything we do – from the time we set up each account with customised work instructions to the final invoice – meets the exact same quality criteria.

Under ISO 9001 the LLP Board commits to continually monitor, develop and improve the quality and effectiveness of our systems, processes and services and the resources needed to provide this as part of the daily management of the offices and via the continual monitoring of the Business Improvement Committee. It ensures that we remain vigilant to our customers’ requirements and act promptly on client feedback.

It also provides a framework to deal with any issues or non-conformances that may arise so that we can address these promptly to ensure that the quality of service and commitment to both clients and staff remains at the highest levels.

Training

At Marks & Clerk, we are committed to training excellence for both our IP professional staff and support staff.

We support our technical assistants at all stages of their careers to qualification as European patent and trade mark attorneys. To this end we have established a training academy which delivers twice-weekly lectures helping to prepare them for the formal professional examinations as well as a network of mentors to provide on-going support.

We encourage our support staff to obtain relevant qualifications to help them to perform their roles to maximum effect. Working closely with the Chartered Institute of Patent Attorneys and the Institute of Trade Mark Attorneys we encourage participation in the patent and trade mark administrators courses. We also support staff studying for other professional qualifications in areas such as accounting, finance and HR.

We also support all our partners and staff when it comes to both compulsory and voluntary continued professional development .


Cyber Essentials

We are pleased to hold the Cyber Essentials certification for our UK operations, having gained it for the first time in 2015 within a year of the full scheme being available.

The scheme was jointly developed by the UK Government and industry and backed by key industry organisations including the Federation of Small Businesses, the CBI and a number of insurance organisations. It provides a clear statement of the basic controls that we have implemented to mitigate risks from common internet-based threats, within the framework of the UK Government’s “10 Steps to Cyber Security”.

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